Director/HODs want to make Ops decisions.
Needs: Web Application> Intuitive experience, Usable, Fast.
Director/ HOD day to day work
Computer handling done by their TA/ assistant mostly.
User Group> Higher up stakeholders, Their assistants, Finance department/ other officials
What is their day to day work?
Work with softwares / management tools.
Expectations from management tools.
Need to find work done by the director/ HOD of a university in an academic year. Also in a day.
https://www.greatsampleresume.com/job-responsibilities/education/academic-director#:~:text=Develop educational process and policies,staffs and other college resources.